Problem
The customer requested immediate deactivation or cancellation of their PPM Express tenant.
Solution
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The PPM Express Support Team provided the customer with an instruction guide on how to delete their PPM Express tenant. The guide is available at the following hyperlink: How to delete PPM Express tenant.
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Additionally, the support team requested feedback on the reasons for the customer's decision to delete the tenant, aiming to improve the product based on the user experience.
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The customer confirmed that the situation was "all sorted" via email.
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Following this confirmation, the support team closed the ticket and informed the customer that they could reopen the ticket if needed or create a new one by contacting support at support@ppm.express.