[169985] Edit in People Management area

Problem

The customer was under the impression that they used to be able to edit User Names in the People Management section of PPM Express, and was unsure why they could no longer do so. The customer's goal was to maintain a naming standard of (Last, First Name) within their organization.

Solution

The support team clarified that it was never possible to directly edit User Names in the People Management page of PPM Express. They mentioned a likely confusion between editing the names of Users and Resources.

• For Users:

  • The name displayed in PPM Express is governed by the User's Display Name in Azure Active Directory (AD). To change a User's name, one must:
    1. Update the Display Name of the User in AD.
    2. Ensure that after the User logs into the PPM Express tenant, the display data will be refreshed to the updated name from AD.

• For Resources:

  • Names of Resources can be edited, possibly causing the initial confusion.

Additionally, the support team suggested setting up Azure Active Directory User Synchronization which would automatically synchronize user names from Azure AD groups to PPM Express. This sync would refresh the corresponding information regularly.

For detailed instructions on setting up Azure AD User Synchronization, the support team provided a link to the relevant article: PPM Express Azure AD User Synchronization

The customer was satisfied with the explanation and did not have any further questions, resulting in the closing of the ticket.