Remove from Email Notifications

Ticket reference: 75936

Problem

The customer requested to be removed from email notifications but did not specify which notifications they want to stop receiving. PPM Express Support Team sought clarification and requested a screenshot of the email notification in question. The customer's response to these requests is not documented in the conversation provided.

Solution

The PPM Express Support Team suggested the following steps if the email notifications in question were related to "Projects synchronization failed":

1. Sign into the PPM Express account.
2. Click on the gear icon in the top right part of the screen and select "Data Synchronization".
3. Disable the Synchronization Schedule by unchecking the set Synchronization Time.
   • Confirm that no synchronizations are set in the schedule, indicating 0 out of 8.

They provided a helpful article for reference.

The team made multiple follow-ups to confirm whether the provided solution was applicable or if the customer had any other email notifications to be addressed. The customer was informed that if they did not respond within 5 calendar days, the system would automatically close the ticket.