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[74239] Transferring account ownership

Technical Support
Updated

Transferring account ownership

Problem

The customer, who is the owner of the PPM Express service, reported that their access was revoked due to the lack of a license. They were surprised that an administrator, especially the owner of the service, could be disabled simply by removing their license. The customer needed their access to be re-enabled and expressed that administration rights should not be linked to a license.

Solution

  1. The PPM Express Support Team was sorry to hear about the difficulties experienced by the customer and pointed out that changes to user licenses in PPM Express tenants are not tracked.
  2. It was suggested that the issue may stem from actions by other users with 'Administrate app' permissions.
  3. The customer was advised to double-check with the users, who were identified as having 'Administrate app' permissions in the tenant.
  4. The customer contacted the users and had the administrative rights restored successfully.
  5. PPM Express explained that access is only available to users with an assigned license and that permissions are directly linked to these licenses, according to the PPM Express system design.
  6. For further understanding of permissions and licenses adjustment, the support team provided a help article from PPM Express Help Center: People Management.
  7. The customer confirmed that the issue was resolved after Jessica reinstated the admin rights.
  8. The support team closed the ticket, offering the option to the customer to reopen this ticket if needed or to contact support for any future difficulties.