Problem
The customer reported an issue with PPM Express regarding the Risks Section:
- The "Resolution" label was spelled incorrectly.
- They wanted to have an expandable text box for input fields, similar to the "Description" field, which currently displays as a single-line text field.
The customer had previously interacted with the support team to discuss these enhancements more granularly.
Solution
The support team responded with a two-step solution:
1. Incorrect "Resolution" label:
- The team confirmed that the "Resolution" label is a custom field created by the customer and can be modified at any time.
- Instructions to modify the field were provided:
- Go to the Risks Section and click on the Configure Columns button.
- Locate the "Resolution" field and click the pencil-like button next to it to make edits.
- Correct the name in the opened menu and save the changes.
2. Expandable text box:
- It was clarified that native fields are predefined as single-line text fields and cannot be changed to multiline text boxes.
- However, it is possible to create new custom fields with the "Multiline" option enabled.
- These new fields can replace the existing native ones, which should be disabled to avoid duplication.
The customer understood this response and confirmed that the custom fields can be modified and configured.
Though the expandable text box for the "Resolution" label was not implemented, the customer was informed that "Notes" and "Mitigation" fields were added.
Upon confirmation from the customers that the fields were added, and they understood the customization capabilities, the ticket was marked as solved by the support team, and the customers were informed they could reopen the ticket if needed or contact support for further assistance.