Problem
The customer, while not having signature authority for the specified organization, requested changes to their account, specifically for the update of the account owner and additional licenses. The ticket included an attachment for the necessary changes, reflecting that a formal request was provided.
Solution
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The PPM Express Support Team forwarded the provided document to their License Team for processing the customer's request.
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The License Team successfully updated the account owner as requested by the customer.
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PPM Express provided the customer with 10 Pro and 10 View-only licenses for free, as a benefit for being a non-profit organization. The customer was instructed on how to assign these licenses to the tenant's users with the following guide:
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The Support Team reached out for an update to ensure the customer's issues were resolved or if further assistance was required. After a reminder for an update, and informing that the ticket would be closed if no response was received within the next 5 calendar days, the customer replied confirming that everything was working satisfactorily.
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Following the customer's confirmation that all issues were addressed and that the service was functioning well, the PPM Express Support Team marked the ticket as Solved and informed the customer that the ticket would be closed but could be reopened if necessary by replying to the message or by creating a new one.