Problem:
The customer inquired about the possibility of bulk-adding Ideas to a Business Challenge in PPM Express. The initial response indicated this functionality was not available at the time, and the customer was asked if the support ticket could be placed on hold until the Product Team implemented the feature.
Solution:
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The PPM Express Support Team informed the customer that the feature to import/export Ideas to bulk-add them to a Business Challenge had been implemented.
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The user was provided with a help center article for detailed instructions on how to use the new feature:
- The correct link to the article is: How to export/import Ideas from/to .csv file.
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The customer successfully figured out how to use the feature and expressed satisfaction.
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Following the resolution, the PPM Express Support Team closed the ticket, and the customer was informed that they could reopen the issue if necessary or create a new ticket for additional assistance.