[79585] migration to non profit license

Problem

The customer requested to switch their PPM Express license to a non-profit license. They inquired about the necessary information required to make this change and attached a copy of their commercial register, which was in German.

Solution

1. License Switch Approval and Execution:

   • PPM Express Support Team confirmed the switch to a non-profit license for the customer's subscription.
   • They enabled the customer's subscription for 10 Regular and 10 Team Member license seats as for a non-profit organization.

2. Guidance Provided:

   • Instructions were given on how to invite and register new users to the PPM Express tenant:
     • How to register a new user in PPM Express tenant
     • How to invite users to PPM Express
   • A guide on how to assign licenses to users was also provided:
     • How to assign licenses to users in PPM Express

3. Customer Gratitude:

   • The customer expressed their gratitude for the swift response and for enabling the non-profit license.

4. Ticket Closure:

   • Following the customer’s acknowledgment, PPM Express Support Team informed the customer that they are closing the ticket. However, they also advised that the customer can re-open this ticket by replying to the message or create a new one if further assistance is needed.